FAQ

Frequently Asked Questions

How do I buy new numbers from you ?

To buy a new mobile number, follow these simple steps:

1. Pick the Gold Number you wish to purchase.

2. Click the "Add to cart" option.

3. Go to the shopping cart by clicking "View cart''.

4. Simply complete the "Checkout" process.

What payment methods do you accept ?

You can pay using credit or debit card (we accept all major cards), or you can use PayPal, Android Pay and Apple Pay.

How much / How long delivery ?

After you have completed payment, we will verify your order and dispatch it same or next working day via recorded Royal Mail. Free Shipping and we aim to have your Item with you in 1 to 5 days.

What is PAC code ?

A PAC (Porting Authorisation Code) Code allows you to change mobile phone network and to keep your existing phone number. It takes no more then 24 hours during the transfer of the phone number. A PAC Code is normally 9 digits long (in the format ABC123567).

When do you get New Numbers ?

Hellofone will have New Gold Numbers updated in the shop every month. We focus on Quality of numbers rather then having Quantity.

Does the number have a expiry date ?

Yes Vodafone and O2 have a expiry date shown on the back, however EE and Three do not have this shown. Therefore we advice you to activate/top-up within 30 days of receiving your sim pack. Just to be on the safe side.

What type of sim card do I exactly get ?

You will be purchasing a Brand New sim card on Pay as you go network with a UK genuine mobile network. You can also transfer the number if you wish by simply getting in-touch with the network provider. Check our guide on the home page. 

If you have any further questions please get in-touch with us on the contact page and a Team member will reply within 24-48 hours.