Transfer Your Mobile Number Guide

We hope the following information will assist you in Transferring your number or simply get in-touch with your Network provider

To transfer your mobile number from one network to another, all you need to do is obtain a PAC code from your current network and give it to your new network. 

 To prevent someone from stealing your number, networks will want to verify your identity. So expect to be asked some questions and have the relevant information to hand over.

Ofcom, the official independent telecoms regulator set up by the government, have made it simple, so you can avoid all the faff and no longer need to contact your network directly to ask for your code. 

To obtain your PAC code:

Simply text the word PAC to 65075

It doesn't matter if you're switching from Pay As You Go to contract, or vice versa. The only requirement is that both sim cards are intended for use in the same country. For example, you can move a UK mobile number to another UK mobile network, but you can not move it to a network in another country. 

If you are on a Pay As You Go tariff do be aware that any credit you have on the sim card cannot be transferred or refunded, and you will lose it when you ask for your PAC code. We therefore advise that you first use up as much of your remaining credit as you can before you ask for your code.

If you are transferring a number on a new sim, check for an expiry date on the back of the pack as you must do so before the sim expires, otherwise you will lose the number. O2 and Vodafone currently show the expiry date on the back of the pack, others do not. We therefore recommend that you top up (activate). those sims without an expiry date within 30 days of purchase. 

You are entitled to your PAC code within 24 hours, but using the PAC by Text service it's often done in under an hour, and may be sent to you (by text message) within minutes. All you need to do then is give the PAC code (short for Port Authorisation Code) to the network you want to transfer the number to, and they will then transfer the number for you. 

REMEMBER the PAC code you need is for the number you wish to keep

1. Contact your current network and ask them for a PAC code - you do not need to give them a reason - or simply text PAC to 65075 using the sim card that currently contains the number you want to keep.

Note: If you're remaining on the same network you may not need a code. The network may transfer the number for you without the code if you have registered your sim with them, but each network has their own way of working so we can not guarantee this. This information is only intended as a guide.

2. When you receive your code, contact the network you want to transfer your number to (contact details are usually given in the sim card pack) and have your new sim card ready. The new network will ask you for the sim serial number (SSN) which is often printed on the sim card, and will be printed on the sim card pack. If a mobile number is shown on the pack, that number will be replaced with the number you are transferring.

3. Your new network will then do the rest for you, and you mobile number will be transferred to your new network sim card.

Alternatively you can contact the network that has the number you want to transfer, ask them for a PAC code and give that code to the network you want to transfer to. That's all there is to it. 

The original network will then give you the PAC Code. All you need to do is give it to the new network once you recieve it. 

1 You Must give the PAC code to your new network within 30 days, or you may lose the mobile number forever.

2 You Must fulfill any contractual obligations you have with your current network and they will probably ask you to contact them regarding this - but they can not refuse to give you your PAC code.

3 If you're on Pay As You Go you will lose any credit remaining on the sim when it is disconnected from that number, which will most likely happen as soon as you request the code. 

4 The text will usually be charged at your network's standard rate. This means that on Pay As You Go (prepay) tariffs you'll probably need some credit on the sim you're texting from.

5 You Must text from the sim containing the number you wish to transfer; that is the number for which the PAC code will be issued. 

6 You'll receive the PAC code by text and any other relevant information, such as anything you owe on your current contract (but note that the network cannot withhold the PAC code from you if you do have outstanding obligations). 

7 It is a good idea to keep a note of everything as you go along, this will help you to refer back to it if you ever need to recall anything.

Just to keep you informed, we here at Hellofone do not provide a pac code service, this is something you have to obtain from the network provider.